Customer Engagement

Kruper Will Guide Best Practices for Employee Development iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced the hiring of John Kruper as senior vice president of global…
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Team GPS Provides a Centralized Resource for MSPs to Strategize, Engage, and Manage Employees With a Focus on People IT By Design, a Master Managed Services Provider (MSP), introduced Team GPS, a business operating system that…
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Benefitfocus, Inc., an industry-leading benefits technology platform that simplifies benefits administration for employers, health plans and brokers, announces the appointment of Ana Perez as Chief Marketing Officer (CMO). Perez is a key…
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Everyware, a leading contactless payments and customer engagement solutions company, announces the strategic growth of its team with ten recent hires to support the growing demand of nationwide customers seeking payments solutions.…
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Zoom Video Communications, Inc. announced it has entered into a definitive agreement to acquire Five9, Inc., a leading provider of the intelligent cloud contact center, in an all-stock transaction valued at approximately $14.7 billion.…
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Verint, The Customer Engagement Company, announced its recognition in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center (CEC) report published, by the research and advisory firm. In addition to being recognized in this…
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Verint, The Customer Engagement Company, announced that it has expanded its Workforce Management (WFM) offering with powerful Intelligent Interviewing capabilities via the acquisition of technology from HireIQ, a proven leader in hiring…
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Apploi's mission to revolutionize high-volume healthcare recruitment leaps forward with the addition of three new advisory board members. Apploi, a recruiting, onboarding, and credential management software company, today announced that…
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Medallia, Inc., the global leader in customer and employee experience and engagement, announced that Sensei Labs has selected Strikedeck by Medallia as its customer success management platform of choice. HR Technology News: Butterfly…
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Only Featured Vendor to Achieve a Series of Perfect Customer Satisfaction Scores for Implementation, Integration and Training in Annual Report Verint, The Customer Engagement Company™, today announced its achievement of perfect scores in…
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