Customer Engagement

Signed a definitive agreement to acquire TekLink International, Inc., to strengthen HGS' analytics practice and expand platform & data visualization capabilities Signed a non-binding Letter of Intent to acquire uKnowva, a…
Read More...

Solution Adds Additional Compliance and Security features for Businesses, Optimizing Customer Engagement from a Single Platform Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation…
Read More...

Vyopta's Microsoft Teams voice support includes Microsoft Teams Phone, Direct Routing and Operator Connect Vyopta, a leader in digital collaboration and experience optimization,announced it fully supports Microsoft Teams' voice services…
Read More...

For many enterprises facing changing customer expectations and technologies, as-a-service offerings are the fastest way forward, ISG Provider Lens report says Rapid changes in contact center technologies are leading more enterprises to…
Read More...

 ibex a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, announced its continued investment in employee development and commitment to providing the best employee experience and…
Read More...

TextUs for Microsoft Dynamics 365 introduces integrated, two-way text messaging capabilities to industry-leading CRM. TextUs is proud to announce its completed integration with Microsoft Dynamics, bringing its leading text messaging…
Read More...

Eastport Holdings, LLC announced several important senior executive appointments at the holding company. Kevin Meany, Chief Executive Officer of 9Rooftops, will concurrently serve as Managing Partner and Chief Operating Officer at the…
Read More...

Ernst & Young LLP (EY US) announced that a highly skilled team of Americas Microsoft Dynamics professionals from DXC Technology  is joining the EY Microsoft Services Group. The combined team will help clients modernize their finance and…
Read More...

Startek a global customer experience (CX) solutions provider,announced the launch of Startek Agent AI, a modular platform combining three AI-powered solutions designed to enhance employee experience (EX) and deliver a superior CX.…
Read More...

Welcome to the HR Tech Roundup. We have gathered the top HR trends for 2021 with different HR categories like Employee Engagement, e-Learning, Training and Development, Employee wellness, Career Development and Artificial Intelligence.…
Read More...