contact center

Cresta Adds Strategic Human Resources Leader With Passion for Building High-Performing Teams Cresta, the leader in AI-Driven Real-Time Coaching for the contact center, announced the appointment of Jared Lucas as Vice President of People.…
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ISG Provider Lens report finds contact centers adopting hybrid work models for agents, embracing more social media, chat, AI and analytics to meet new customer demands Contact center operators worldwide are adopting new…
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AI-powered tool optimizes staff levels while controlling costs and protecting service levels Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office customer service teams, announces…
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The cutting-edge, simplified approach to workforce management will enhance LiveVox’s CCaaS offering, creating a comprehensive, one-stop platform for its customers LiveVox Holdings, Inc., a leading cloud-based provider of customer…
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Delivers Composed Experience for High Volume Call Handling, Allowing for Productive and Personalized Engagements from Anywhere 8x8, Inc., a leading integrated cloud communications platform provider, announced general availability of…
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Seasoned Professional Adds a New Dimension to Intradiem’s “People-First” Approach Intradiem, the leading provider of Intelligent Automation solutions for contact center and back-office teams, announces that Kimberly Hiler has…
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 Star2Star, a global leader in cloud-native communications, collaboration, and integration solutions for the enterprise, announced today that TMC, a global, integrated media company, has named their cloud-native platform as a 2020 CUSTOMER …
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RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration, and contact center solutions, today appointed former U.S. Secretary of Education, Arne Duncan to the company’s board of directors.…
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Servion emerges winner for the "Leading best practices in employee engagement" at the PeopleFirst HR Excellence Awards, 2020 Servion, a leading Contact Center and Customer Experience (CX) solutions provider, was announced…
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Arcoro, a proven SaaS provider of human resources (HR) management solutions for high-risk industries, today announced that it received a gold Stevie® Award for Contact Center of the Year (Up to 100 Seats) and silver Stevie Award for Most…
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