contact center employees

Placement Marks the First Designation as a Leader for Genesys in the Wfo Market, a Significant Milestone as the Company Continues to Focus On Orchestrating People-Centric Experiences Genesys, a global cloud leader in customer…
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70% of consumers prefer to use a combination of channels simultaneously to find answers. Over half of contact center employees said that in addition to solving customer requests, upselling and cross-selling have become “part of their…
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Through Short, Engaging Courses Delivered in an Episodic Format, Beyondcx Teaches Soft Skills for Delivering Meaningful Customer Experiences Genesys, a global cloud leader in customer experience orchestration, announced BeyondCX, the…
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Research Identifies Top Personal Values in High-Performing Contact Center Agents to Help Companies Improve Overall Employee Engagement and Customer Experiences Genesys, a global cloud leader in customer experience, released "Human…
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Jacada, a leading provider of AI and RPA powered virtual assistants, recently released key insights on why contact center employees are stressed and how their stress negatively affects the customer experience. “We wanted to get an…
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