CCaaS

The New WFM Solution Enables Businesses to Improve Operational Efficiency and Service Quality Broadvoice, an omnichannel contact center platform and unified communications provider for small and mid-market enterprises and BPOs,…
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Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that it is furthering its commitment to driving innovation by opening a Research and Development (R&D) Centre of…
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Have you ever had an important question for a company, but it was so difficult to contact them that they lost your business? Maybe they kept you on hold for an absurdly long time. Perhaps the live chat on their website was run by a bot,…
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Workforce Management software fully integrates with the Zoom Contact Center Platform CommunityWFM, a leader in providing unified, cloud-based workforce management (WFM) solutions for contact centers,  announced its partnership with Zoom…
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Offerings for Digital Leaders Reinventing Operations and Transforming Business Models Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced it was named to the…
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Working remotely or in-facility, defi team members offer digital, AI-enabled experience to lenders and their borrowers defi SOLUTIONS is pleased to announce the implementation of both Amazon Lex and Genesys…
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Rapidly-growing, disruptive cloud contact center innovator partners with powerful scheduling and analytics provider to transform the employee and customer experience UJET Inc., the world’s first and only CCaaS 3.0…
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Zoom Video Communications, Inc. announced it has entered into a definitive agreement to acquire Five9, Inc., a leading provider of the intelligent cloud contact center, in an all-stock transaction valued at approximately $14.7 billion.…
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Cloud-first workforce engagement management provider announces roadmap for data sovereignty across Southeast Asia Calabrio, the customer experience intelligence company, has announced the availability of its cloud workforce engagement…
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First enterprise-grade contact center solution purpose-built for the healthcare industry Secure, digital-first platform combines healthcare-specific capabilities, pre-trained artificial intelligence (AI), and out-of-the-box…
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