Business Process Outsourcing

Exela Technologies, Inc. announced renewal of 4-year agreement with a global Human Capital Management (HCM) services provider to provide mission critical unified communication services for a total contract value of $72 million. The $72…
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Unveils a new Execution Management Initiative in India, the World’s Process Epicenter Celonis, the global leader in execution management, announced that it will expand its process mining and execution management…
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Minister Shaw Underscores “Critical Goal” of Shifting the Makeup of the Workforce Towards Higher-Skilled Jobs The government of Jamaica is undertaking ambitious development of its digital services sector, according to Minister of…
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Atento, one of the five largest providers worldwide and the leading company in customer relationship services and business process outsourcing (CRM / BPO) in Latin America, has announced it has joined the Tent Partnership for Refugees…
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ISG Provider Lens report finds contact centers adopting hybrid work models for agents, embracing more social media, chat, AI and analytics to meet new customer demands Contact center operators worldwide are adopting new…
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Dailypay’s Benefit Allows ERC Employees to Take Control Over Their Finances ERC, an international business process outsourcing (BPO) company, has partnered with DailyPay to provide access to on-demand pay to its U.S.-based employees.…
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The Company’s Tide Initiative Provides a Forum for Alorica’s 100,000 Employees to Embrace Diversity and Inclusion Alorica Inc., a global leader in digital customer experience (CX) solutions, earned first place in PR Daily’s 2021…
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Working Solutions, a recognized leader in onshore contact center outsourcing, celebrates the 25th anniversary of its founding that ushered in on-demand customer service and sales support. Long before the gig economy, Kim Houlne, founder…
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Quatrro Business Support Services (Quatrro), a Business Process Outsourcing (BPO) provider focused on delivering technology-enabled finance and accounting and technology services, has been selected for the International Association of…
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Apex HCM provides another alternative for payroll service bureaus that want to enter HCM market. Apex HCM announced a strategic expansion of its white labeling program by offering payroll business process outsourcing (BPO) through its…
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