Balto

This comprehensive report delves into the offerings of 20 major providers that include conversational AI solutions native to their ICC offerings or providers with solutions focused exclusively for the ICC–addressing overarching trends…
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Balto, the #1 real-time guidance platform for contact centers, announced the launch of its suite of conversation excellence solutions on Talkdesk AppConnect, enabling businesses to seamlessly combine Real-Time Guidance, Real-Time Coaching,…
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Expedited Integration Makes Premier Real-Time Guidance Platform Available to 1.2 Million Softphone Users at Record Speed Balto, the #1 real-time guidance platform, now offers swift and seamless integration with 8x8, the #1 business…
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Balto, the #1 Real-Time Guidance Platform for contact centers, has launched a new research and data team focused on providing actionable insights for the contact center industry: the Conversation Excellence Lab. In 2021, Balto released…
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