Workforce Engagement Management

Jacada, a leading provider of AI and RPA powered virtual assistants, recently released key insights on why contact center employees are stressed and how their stress negatively affects the customer experience. “We wanted to get an…
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Verint, The Customer Engagement Company, announced its recognition in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center (CEC) report published, by the research and advisory firm. In addition to being recognized in this…
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Verint, The Customer Engagement Company™, today announced its schedule of June events where thought leaders will discuss the future of community, workforce engagement training techniques and unique approaches to improving customer…
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New capabilities for Genesys Cloud Workforce Engagement Management (WEM) serve as strategic step to enabling Experience as a Service for any organization Genesys®, a global leader in cloud customer experience and contact center…
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