Splashtop Launches New “Limitless” Remote IT Support Solution for European Small and Medium Enterprises

Splashtop SOS Teams provides IT, customer support and help desk teams with a fast and cost-effective secure remote support solution for an unlimited number of devices

Splashtop, a leader in secure, EU GDPR-compliant remote access and support solutions, announced the release of its latest remote IT support solution designed for the European small and medium enterprise (SME) market. Splashtop SOS Teams is now generally available in *most European countries, providing IT departments, customer support and help desk/service desk teams with a fast, cost-effective (199 Euros fixed price per year, per technician for unlimited devices) and complete solution for attended and unattended remote IT support.

Splashtop SOS Teams is a single app from which technicians can provide “limitless” remote support from any device. So even if they are in the field and the unexpected happens, they can act immediately.

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“Work from anywhere has added new complexities to IT support teams that need to provide timely, secure and specific technical support to employees across a wider variety of multiple devices and operating systems – wherever they are located,” said Alexander Draaijer, general manager of Splashtop EMEA. “Splashtop SOS Teams makes providing remote support simple and affordable for SMEs. There is no need to waste time or money traveling to your user’s device. A technician can just remote into the users’ device from any place or device and take control the second they’re needed, resolving the issue right away with attended support. Or, provide unattended support to perform updates and maintenance across one of many endpoints, apps or systems.”

Who benefits from Splashtop SOS Teams:

• Organizations looking to improve customer and/or employee satisfaction while improving their security posture and cutting IT support costs.
• Employees who will be supported faster when working from home, which will help their productivity and reduce stress levels when they encounter IT problems.
• IT technicians who need to provide quick, on-demand attended remote support and resolve end-user issues quickly to almost any device including mobile.
• IT teams who need to remotely manage computers and provide unattended support even without an end-user present.
• IT teams that needed direct in-person support for setting up or troubleshooting.

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Splashtop SOS Teams provides an unbeatable value and delivers a simplified workflow, high performance, broad device support, user permissions, and complies with regulations like GDPR. Thanks to the simplicity of the solution, it makes support requests easy for technicians and end-users. It also provides all the tools organizations need to get remote IT support done quickly and effectively to resolve tech support issues, including screen share, transfer files between devices, chat with users, record sessions, etc.

“We are laser-focused on delivering an IT support solution that truly improves remote productivity and eliminates technology frustration,” continued Draaijer. “Splashtop SOS Teams is truly the best value for remote IT support in Europe. Additionally, our advanced security, complete feature set, and instant global customer support that can be reached by phone or chat are second to none.”

*Splashtop SOS Teams is part of a broader product portfolio of remote support solutions for Small & Large Enterprise businesses. SOS Teams is currently not available in the UK and Switzerland.

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