Insurance Applications Group, Inc.’s Essential StaffCARE Wins ClearlyRated Best of Insurance Award for Superior Client Service

Essential StaffCARE (ESC), a proprietary benefits program developed by Insurance Applications Group, Inc. (IAG), a leading Insurtech company specializing in integrated employee benefit products and administrative technologies for high-turnover industries, announced that they have received the ClearlyRated Best of Insurance Award for providing superior service to their clients.

Best of Insurance® Award winners have proven to be industry leaders in service quality based entirely on ratings provided by their clients. Best of Insurance winners have a Net Promoter Score®️ that is 2.4 times higher than the industry average.

• ESC received a Net Promoter Score® of 76.4, a full 225 percent higher than the insurance industry’s average of 34 percent in 2021 (a Net Promoter Score® of 70 or higher is considered world class customer service).
• ESC received a 4.7 out of 5 customer rating.
• ESC received satisfaction scores of 9 or 10 out of 10 from 81.3 percent of their clients, significantly higher than the insurance industry’s average of 49 percent.

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“Our whole team is thrilled to receive the Best of Insurance award, one that is recognized as truly special within the industry because it is based solely on direct client satisfaction survey responses,” said J. Marshall Dye, President and CEO of Essential StaffCARE and IAG. “We have won many awards throughout the years, but this one stands out.”

“We have deliberately employed ClearlyRated in order to ensure we get an unbiased, holistic, independent assessment of where we are as a company, and identify areas that may need improvement,” Dye continued. “ClearlyRated has ensured we keep our fingers on the pulse of client expectations, as well as industry trends, so we can deliver continuous improvements and succeed in providing true value to our clients.”

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“Winners of the 2022 Best of Insurance award for client satisfaction have demonstrated their commitment to delivering exceptional client service, even as Covid-19 has forced them to reimagine and rebuild their approach to business,” said ClearlyRated’s CEO and Founder, Eric Gregg. “These service leaders have kept the client experience at the heart of their business strategy, and it’s my honor to celebrate and showcase the 2022 Best of Insurance winners alongside feedback from their actual clients on ClearlyRated.com.”

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