Travel Leaders Corporate Keeps Travel Advisors On The Payroll By Supporting Call Center Operation for Pandemic Response
Travel Management Company is working with New York State contractor AnswerNet to fill COVID-19 testing call center needs
Travel Leaders Corporate, a leading corporate travel management company, is redeploying its experienced corporate travel advisors to help New York State residents by scheduling COVID-19 testing in New York. Courtesy of a relationship with Willow Grove, PA, based AnswerNet, the advisors are handling phone calls and emails of residents who feel they may have symptoms related to coronavirus.
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“Our corporate travel advisors are an extraordinary group of highly-trained customer service professionals who wanted to find additional ways to assist during this pandemic,” said Gabe Rizzi, President and Chief Sales Officer of Travel Leaders Corporate. “Business travel has slowed considerably due to COVID-19. Rather than furloughing our advisors, we found a great partner with AnswerNet.”
AnswerNet, a 24/7 call center services company, had a need for professionals experienced with call center customer service, but able to work remotely. “It was important to us at Travel Leaders Corporate to keep our employees on the payroll, so we were fortunate to find this opportunity where they can have this option to assist in a different industry and continue their jobs,” added Rizzi. “We are proud that they can use their skills to help New York and New Yorkers recover from the current situation. To step up to learn new skills and help others when they face the catastrophic impact on their own business lives, shows true dedication and caring for others,” Rizzi said.
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Currently, more than 120 Travel Leaders Corporate advisors are part of AnswerNet’s 1,000-person team. The advisors are remote workers, located around the country, who routinely handle urgent trip disruption issues for thousands of business travelers. The advisors, equipped with a state-of-the-art telecommunications system, have received rigorous training to complement their skills and are now working to schedule necessary COVID-19 testing for New York State residents.
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