ServiceNow Delivers New Levels of Business Agility and Resilience for the COVID Economy
ServiceNow, the leading digital workflow company making work, work better for people, unveiled the Now Platform® Paris release, to help organizations remain agile and be resilient so they can grow and enhance their productivity during the COVID economy. With ServiceNow workflows, people can work smarter and organizations can realize faster time to value from their technology investments.
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“Microsoft has worked closely with ServiceNow for several years, helping to accelerate our digital transformation across our products, platform, and cloud capabilities”
The COVID economy has exposed weak links in old value chains, driving a workflow revolution. Organizations that struggle to digitally transform and create great experiences for customers, employees, and partners in this new work environment are being left behind. According to IDC, 45 percent of organizations worldwide are now in economic decline or recession, with 64 percent of organizations worldwide planning to be early adopters of emerging tech. Those organizations that are digital laggards are more inclined to seek out emerging tech as a means of catching up.1 With nearly 80 percent of the Fortune-500 leveraging the Now Platform, ServiceNow is committed to delivering solutions that will help companies on their digital transformation journeys, whether their workforce is remote or planning an eventual return to the workplace.
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“Customers are increasingly considering the business value from integrating separate, but increasingly dependent workflows across teams, and the business and IT organizations,” said Stephen Elliot, program vice president, DevOps and Management Software, IDC. “There is unquestionable customer traction, in part accelerated by COVID-19 and its pressure to drive more collaboration between IT and business stakeholders to digitize processes, rethink customer engagement models, and make strategic business decisions faster than at any point in the last 10 years.”
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