Restaurant Career-Enhancing Training Available Free During April
Five popular training programs from ServSuccess and AHLEI available to all restaurant and hospitality employees
The National Restaurant Association’s ServSuccess program, in partnership with the American Hotel & Lodging Foundation (AHLA Foundation), announced five popular, career-advancing training classes will be available free of charge to industry employees throughout April. The available courses include the ServSuccess Restaurant Professional and Restaurant Supervisor learning suites and the American Hotel & Lodging Educational Institute (AHLEI) Supervisory Skill Builders, Hospitality Manager: Leadership, and Certified Hotel Administrator (CHA) Review courses.
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“ServSuccess and AHLEI want to help these dedicated professionals position themselves for career opportunities that will become available when our industry is able to open its doors and host guests again,” said Sherman Brown, executive vice president of Training and Certification for the National Restaurant Association. “By making these career-focused training courses available without charge in this very difficult moment, we are reinforcing not only our support for our talented workforce, but our belief that they – and the industry – can come back strong and resilient.”
The ServSuccess online learning suites provide training on the skills and knowledge the industry has identified as essential for career restaurant employees. The suites include five courses each, and are designed to be easy to complete online as time permits. People who complete either learning suite in its entirety are prepared to take the corresponding proctored exam to complete certification.
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The Restaurant Professional Learning Suite takes approximately 4 hours to complete and covers:
- Front-of-the-House Service & Communication
- Front-of-the-House Basic Operations
- Back-of-the-House Pre-Production
- Back-of-the-House Production
- Basic Business Operations
The Restaurant Supervisor Learning Suite takes approximately 5 hours to complete and covers:
- Managing Daily Operations
- Leadership & Communication
- Safety & Regulations
- Cost Control Fundamentals
- Controlling Costs
The AHLEI Supervisory Skill Builders course covers essential skills to help supervisors contribute to the success of a hospitality establishment. The nine modules develop skills in key areas including:
- Conflict management
- Staffing and scheduling
- Communication
- Team building
The AHLEI Hospitality Manager: Leadership class teaches how to lead a team including:
- Building a positive workplace culture
- Aligning day-to-day operations with organizational goals
- Using emotional intelligence to connect with employees
The CHA Review covers the necessary knowledge essential to overseeing all functional areas of a hospitality establishment as a general manager or operations executive including:
- Rooms management
- Human resources
- Financial management
- Marketing and sales
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