Bringing together key customer success pillars from two organizations known for high customer retention, loyalty, and world-class support, UKG (Ultimate Kronos Group) announced the formation of UKG Global Delivery Services to drive continuous improvement and innovation while creating meaningful experiences for organizations worldwide throughout their lifelong UKG journey.
“With more than 70 years of combined experience as people and workforce experts, we care deeply about our customers’ long-term success and are committed to building meaningful, longstanding relationships to help organizations—and their people—innovate and thrive.”
“Creating lifelong partnerships is our mission,” said Bob Hughes, chief customer officer, UKG (Ultimate Kronos Group). “With more than 70 years of combined experience as people and workforce experts, we care deeply about our customers’ long-term success and are committed to building meaningful, longstanding relationships to help organizations—and their people—innovate and thrive.”
Comprised of more than 2,000 services professionals around the world with decades of deep technical and domain expertise, UKG Global Delivery Services provides unparalleled support to customers and delivers exceptional professional services, award-winning support, and resources throughout implementation and beyond—with one singular model to support all customers, both new and longstanding.
Collaborating closely with Customer Success and Executive Relationship Management teams, UKG Global Delivery Services brought nearly 500 customers live in the fourth quarter alone, while also guiding organizations through every step of their UKG solutions journey—across Pro, Dimensions, Ready (formerly known as UltiPro, Workforce Dimensions, and Workforce Ready, respectively), and other verticalized and specialty products—to ensure each customer’s unique needs are met as long-lasting partnerships are cultivated.
“As a longtime UKG Pro user now also leveraging UKG Dimensions, we’ve benefitted greatly from the support provided by UKG Global Delivery Services,” said Sylvia Foust, payroll systems administrator, North Ottawa Community Health System. “With a team of experts readily available and hyper-focused on our specific needs, we can always count on the people at UKG to fully support our needs, treat our team with respect, and help resolve any issues quickly as we partner and grow together.”