New Report: COVID-19 Breaks Work Processes, Affecting Business Operations
TrackVia Report Shows Front-Line Employees Solving Critical Software Gaps Exposed by Pandemic
A new report from TrackVia shows that the COVID-19 pandemic and resulting stay-at-home orders have created a number of critical gaps in work processes.
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“Before the COVID-19 pandemic, many organizations were already exploring new technologies to drive digital transformation, but progress was often slowed by continued reliance on manual and legacy processes”
While the cumulative effect of these broken processes exposes threats to broader business operations, employees are driving solutions to close these gaps, ultimately creating a collective, bottom-up push toward digital transformation.
The report, WFH: Work Processes in Quarantine, is based on a survey of 200 IT professionals and 200 professional workers, and shows that 89% of IT respondents and 62% of workers said there were manual work processes that they were unable to perform since COVID-19 forced them out of their offices. These processes, like billing, logistics tracking, safety inspections, and myriad common project management tasks, are often conducted via spreadsheets.
Less than half of workers and IT have implemented software to help perform these tasks remotely, while for others, these critical work processes are just not getting done. The report found that 71% of workers believe the changing work environment has accelerated the need for their employers to adapt new technologies and solutions.
“Before the COVID-19 pandemic, many organizations were already exploring new technologies to drive digital transformation, but progress was often slowed by continued reliance on manual and legacy processes,” said Charles Var, Executive Vice President of Marketing at TrackVia. “When those vital manual processes suddenly could not be performed, it exposed a critical flaw: it broke the way people work, and broken work processes will eventually break down critical business processes. The opportunity for businesses now is to empower their employees to create better, more efficient work processes that will drive better business processes.”
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