TTEC Wins Asia-Pacific Grand Stevie Award For CultureCX Innovation In The Philippines
TTEC honored with the highest-scoring workplace excellence entry in the Philippines for Innovative Use of Technology in Human Resources.
TTEC Holdings, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, earned top honors in the Philippines with a Grand Stevie® Award for its innovative CultureCX employee program.
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The Grand Stevies are awarded to entries with the highest workplace excellence scores in each of four nations: Australia, China, Philippines and South Korea, plus one organization of the year. The awards were chosen from more than 1,000 workplace excellence nominations in the 29-nation APAC region.
TTEC’s award-winning entry, “CultureCX Fuels Employee and Client Success,” highlights the CultureCX movement that digitizes the employee experience to attract, support, and develop motivated individuals in both remote and brick-and-mortar settings. For example:
- Louie the AI digital assistant guides employees through the hiring and onboarding process with personalized support.
- Digital sandbox learning environments, RealPlay training bot simulations, and wiki-style knowledgebases reduced employee training time by 30- 50% and boosted speed to proficiency by 15-25%.
- Employees use the Gamefied Talent Engine mobile app to track achievements, badges, and compete in a fun gamified environment to develop their careers and unlock privileges and fun benefits.
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CultureCX was especially critical to building a strong culture during the pandemic outbreak earlier this year when thousands of employees moved to work at home. The virtual tools allowed employees to stay connected to teammates and supervisors in interactive and engaging ways designed specifically to be digital-first.
“CultureCX is about equipping our employees with the training, equipment, technology, and environment that allow all of us at TTEC to be the best versions of ourselves. Our experience is that this investment in our environment and culture adds strategic value to our clients,” said Arthur Nowak, senior vice president of Asia Pacific Operations, TTEC. “Together, we are creating meaningful employee experiences that drive memorable customer experiences. We are honored to be recognized with such a prestigious and elite award.”
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