TTEC Named No. 2 on FlexJobs’ ‘Top 100 Company to Watch for Remote Jobs in 2021’ List

TTEC jumped from No. 13 last year by leading the market shift to virtual contact centers with its innovative Humanify® Cloud @home platform.

TTEC Holdings, a leading global Customer Experience as a Service (CXaaS) partner for many of the world’s most iconic and disruptive brands, announced it has been ranked second on the Top 100 Companies to Watch for Remote Jobs in 2021 by FlexJobs, a leading job site for finding remote, work from home and flexible job opportunities. This is the seventh consecutive year TTEC has made the list; TTEC ranked #13 in 2020.

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With the COVID-19 pandemic forcing millions to work from home, TTEC led the market by shifting 80% of its 50K+ global CX workforce to work-from-home on its Humanify® Cloud @home contact center platform in 2020, with plans to continue utilizing this platform well into the future.

“Last year accelerated the move to remote work,” said Sean Erickson, Global Head of TTEC Engage. “With over a decade of experience in work-from-home, our ability to quickly shift clients to virtual contact centers led to a 43% drop in employee attrition vs. same time last year and improved CSAT across the board. We are uniquely positioned make the transition to work from home happen in a short timeframe and we are humbled to have our TTEC team’s amazing efforts recognized by FlexJobs. In the coming year we will continue our commitment to a dynamic workforce including flexible and remote staffing.”

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FlexJobs developed the list by tracking the number of remote job openings in its database of 57,000 companies around the globe from January through December 2020. The companies on this year’s top 100 list represent 11 countries, demonstrating a global adoption of remote work.

“The coronavirus pandemic has permanently reshaped the workplace and how, when, and where people work,” said Sara Sutton, Founder and CEO of FlexJobs. “Business models have been forever disrupted with the realization that remote work is smart, strategic, and sustainable for companies to embrace, improving not only the bottom line but also providing benefits to the overall workforce.”

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