TeamViewer, a leading global provider of secure remote connectivity solutions, introduces the TeamViewer Mobile Software Development Kit (SDK) as part of its Tensor enterprise platform offering. The new product enables companies to integrate TeamViewer’s remote support functions into their own mobile apps as a white label solution while meeting GDPR compliance requirements.
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With the new Mobile SDK, TeamViewer offers a solution that ensures that, if the smartphone user leaves the app to be supported, the screen contents on the support employee’s side are greyed out. The same applies to notifications. This protects the customer’s privacy and ensures GDPR compliance. The SDK contains a collection of programming tools and libraries that allow developers to integrate TeamViewer’s remote support functions into their app as a white label solution – without much programming effort. For companies, this means that they do not have to make any compromises. For example, in the design of the support process or the corresponding app interface, to use the full range of functions. The technology works invisibly in the background.
“Companies increasingly rely on their own apps so that customers can use their products and services on mobile devices. Until now, assistance for problem resolution within the app was usually only possible by displaying an error message and passing it on to the service team,” Alexander Post, Director Product Management at TeamViewer, explains. “With the TeamViewer Mobile SDK, support becomes interactive. This enables companies to significantly improve the customer experience of their apps and offer remote support – in compliance with data protection regulations, efficiently and without any further effort on the part of the customer.”
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