TCP Launches Demand-Driven Scheduling Solution Built By Humanity

Robust Scheduling Tool Integrates Vital Business Drivers and Automates Scheduling Process

TCP (TimeClock Plus), a leading provider of workforce management and time and labor solutions, announced the launch of Demand-Driven Scheduling, a robust scheduling product built by Humanity, TCP’s industry-leading cloud-based employee scheduling platform. Demand-Driven Scheduling allows companies to integrate vital business drivers within the scheduling process, always ensuring optimized, data-driven staffing by transforming customers’ KPIs and other key business data into staffing rules that are used to create schedules. This ensures schedules are in line with actual business needs and can shift with demand fluctuations.

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TCP launches Demand-Driven Scheduling to ensure optimized, data-driven staffing by transforming customers’ KPIs and other key business data to help automate scheduling

TCP’s Humanity Scheduling platform automates the traditional, paper-driven process of creating schedules and staffing needs, providing increased flexibility and improved usability. With Demand-Driven Scheduling enabled, it becomes the first step in the automated schedule flow process. The solution ingests complex data so that users don’t need to change their current workflows, making it ideal for customers in industries with particularly cumbersome scheduling processes, such as healthcare, retail and hospitality.

Unique to the market, Demand-Driven Scheduling has a powerful rule-building mechanism for configuring variables that need to be considered—the number of workers needed to manage patients, clients, guests, etc.; effective hours of the rule (as the required number of workers may vary based on a time of day); the ability to weight rules, as well as define correlations between rules and work locations; and any compliance issues, such as overtime, among others. This addresses several key pain points for users, including time wasted on inefficiently creating schedules; understaffed shifts due to erroneous schedules; decreased morale due to overscheduled staff; and unexpected overtime and increased labor costs due to unoptimized schedules.

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“We heard from our customers that current schedule forecasting processes—whether tech- or paper-based—were leaving a lot to be desired in terms of user experience, functionality and flexibility. From there, we realized there was a larger market challenge to be solved, and Demand-Driven Scheduling was born,” said Chris Amani, general manager, Humanity Scheduling at TCP. “Demand-Driven Scheduling allows users to manage staffing peaks and lulls based on data and with versatile rules, eliminating human error.”

Schedules created with Demand-Driven Scheduling feature a Staffing Level graph that is updated in real time, providing a clear, visual snapshot of staffing situations at any given moment. Additional critical benefits the solution provides include:

• Overviews for multiple locations and positions simultaneously through the Staffing Level graph
• Clear indication of over/understaffing levels in up to 15-minute increments
• Auto-Scheduling options that enable users to go from reviewing staffing requirements to a complete schedule in a matter of minutes
• Convenient business data upload automatically via REST API or manually via CSV/Excel

“Humanity’s scheduling software undoubtedly enhances TCP’s workforce management solution. With the addition of Demand-Driven Scheduling to our growing suite of scheduling capabilities, I’m confident we are providing the market software that simplifies day-to-day employee scheduling to create error-free, dynamic schedules easily and accurately, which is a critical piece of the overall workforce management function,” said Leslie Bodnar, chief marketing and product officer at TCP.