SELCO Community Credit Union Selects eGain AI Knowledge Hub and eGain AI Agent to Transform Internal Knowledge Management
eGain Corporation , the leading AI knowledge platform for customer service, announced that SELCO Community Credit Union has selected the eGain AI Knowledge Hub and AI Agent software to modernize its enterprise knowledge management and empower employees across the organization.
SELCO’s mission is to support the financial well-being, service excellence, and community impact of its members across Oregon. As part of its ongoing commitment to operational excellence, SELCO recognized the need for a true enterprise knowledge management platform that would serve as a single source of truth for its approximately 500 employees.
Unified Enterprise Knowledge Platform
SELCO selected eGain AI Knowledge Hub following a comprehensive RFI-driven evaluation. The credit union team unanimously selected eGain as their top choice due to clear differentiation as a purpose-built enterprise knowledge management platform with robust content governance and analytics capabilities.
The solution will support users across contact center, branch, lending, operations, and back-office teams. Knowledge will be delivered directly within the Genesys agent desktop, providing a consistent “pane of glass” for employees without disrupting existing workflows. SELCO will also leverage eGain’s advanced authoring capabilities powered by AssistGPT for content creation, summarization, and refinement, along with built-in knowledge analytics and content health insights.
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Driving Operational Excellence
SELCO’s SharePoint-based procedures will be migrated into eGain’s unified AI Knowledge Hub as structured, governed knowledge articles organized by role and function. This approach will eliminate version-control issues, improve compliance visibility through usage and search analytics, accelerate onboarding, and establish a scalable foundation for future AI-driven automation and agent assistance.
“Our commitment to service excellence starts with empowering our employees with accurate, accessible knowledge,” said Dan Bilderback, SELCO’s Director of Talent Development. “eGain’s AI Knowledge Hub provides exactly what we needed a true enterprise platform that will serve as our single source of truth, helping us streamline employee onboarding, improve operational consistency, and establish a foundation for AI-driven capabilities that will benefit members and team members.”
“Employee productivity suffers when knowledge is fragmented across multiple systems with no clear source of truth,” said Ashu Roy, eGain CEO. “SELCO recognized that simply enhancing SharePoint would not address their operational and compliance challenges. Our AI Knowledge Hub delivers exactly what they need a purpose-built enterprise platform with governance, intelligent search, and AI-powered authoring that transforms how employees access and create knowledge. We’re proud to partner with SELCO in their journey toward operational excellence and sustainable knowledge management.”
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