Virtual care pioneer brings deep experience in improving patient outcomes and revolutionizing the healthcare experience.
HealthJoy, the first and only benefits experience platform, announces the appointment of Patricia Pechter MD as Chief Medical Officer. A board-certified physician with nine years of experience in primary care, telemedicine, urgent care and health management, Dr. Pechter brings to HealthJoy an extensive background in improving patient outcomes and satisfaction while minimizing unnecessary healthcare costs.
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The HealthJoy mobile app gives members access to online medical providers and a team of healthcare concierges that can explain their benefits, recommend providers, resolve billing errors, and more. At the center of the experience is JOY, an AI-powered virtual assistant that helps with year-round benefits education and personalized member outreach. As Chief Medical Officer, Dr. Pechter will oversee clinical care operations and be responsible for identifying additional ways to provide proactive, high-quality care to members while mitigating their healthcare spending. She will also help integrate third-party clinical programs, assist in bringing deeper clinical capabilities to the concierge staff, and improve JOY.
“I’m honored to welcome Dr. Pechter to the HealthJoy team,” Justin Holland, CEO of HealthJoy, said. “She is committed to making healthcare accessible and affordable, and our shared mission will be a major asset in creating a more meaningful healthcare experience for our members. I look forward to working together to drive new outcomes and further simplify the healthcare journey.”
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Dr. Pechter has been a pioneer in healthcare technology, previously serving as Medical Director of Virtual Care at Oscar where she spearheaded developing quality assurance programs, establishing onboarding and training curriculum, optimizing provider workflows, and creating personalized member experiences while adhering to clinical best practices. She joined the company as one of three original Virtual Care Physicians.
“2020 proved that consumers want and need virtual care more than ever before. HealthJoy is the perfect entry point for patients because it gives them the education and resources they need to make an informed decision and receive high-quality, affordable care,” Dr. Pechter said. “I’m thrilled to contribute my experience to the HealthJoy team and look forward to accelerating healthcare innovation to create a delightful member experience.”
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