New Qualtrics Study Finds 2 out of 3 Americans Say They are Not Comfortable Returning to the Workplace Right Now, and Nearly Half Believe We Will ‘Never Get Back to Normal’
Qualtrics, the leader in customer experience and creator of the experience management category, announced its Return to Work & Back to Business Study, which found the majority of workers are uncomfortable going back to the workplace right now. As government and business leaders look to reopen the economy, Qualtrics asked more than 2,000 Americans how confident they felt about returning to the workplace or visiting public establishments right now—and what it would take for them to feel comfortable doing so.
“While most organizations are looking at facts like hospitalization and testing rates as they reopen workplaces and businesses, it is equally important to understand perceptions—how people feel,” said Mike Maughan, head of global insights, Qualtrics. “Our study found that most Americans still feel uncomfortable returning to public spaces. Organizations will need to know what actions they can take to help customers and employees feel confident during this next phase of the pandemic.”
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The study was conducted on Qualtrics CoreXM™, an industry-leading platform where organizations can manage and take action on experience data (X-data)—the thoughts, emotions, and intents of stakeholders.
Returning to Work – Key Findings
- Two out of three people (66%) are not comfortable going back to the workplace right now. In fact, workers of all ages — from Boomers to Gen Z — are equally wary about returning to shared work spaces, with more than 65% in every age group reporting that they were uncomfortable doing so.
- A quarter of employees (25%) expect to return to the workplace some time in May, while 28% believe they’ll be going back in June. Nearly half (48%) don’t expect to return to work until August or later.
- Most employees want assurance from public health officials like the Centers for Disease Control (63%) or the World Health Organization (45%) to feel comfortable returning to the workplace.
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