Lessonly Transforms Customer Service Training with New Enablement Certification

Lessonly’s free Customer Service Enablement 101 Certification empowers customer service team leaders to optimize training, track metrics, and improve customer satisfaction.

Lessonly released its free certification, Customer Service Enablement 101, to improve training and enablement in the customer support space. The certification, which has already been accessed by more than 650 learners, features lessons that include videos from customer service experts, actionable tips, and a final assessment.

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The course was launched in tandem with Lessonly’s newest product release, Lessonly Certifications. The Lessonly team built the certification in response to the ever-increasing need to effectively train and enable customer service agents so they can succeed in their roles. The goal of the certification is to emphasize the value of customer service training for growing teams and give leaders practical ways to coach agents, track metrics, and create content that enables customer service excellence.

“Lessonly’s Customer Service Enablement 101 Certification was awesome,” said newly-certified Brandon from Postmates. “It inspired my team to start creating certification paths for our internal customers.”

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Participants learn from six customer service enablement experts during the two-hour certification course. The hosts share more than 50 collective years of experience helping customer service trainers, managers, and coaches succeed in ramping new agents and facilitating ongoing training.

“We believe the future of customer happiness and attrition in today’s climate depends on empowered agents that serve customers in meaningful ways,” said Conner Burt, President of Lessonly. “We’re excited to launch this certification externally to help new and seasoned enablement practitioners level-up to meet the needs of this time.”

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