Evolve IP and Tenfold Partner To Deliver Microsoft Teams Direct Routing Integrated With Leading CRM Solutions
Microsoft Dynamics, Salesforce.com, Zendesk, and leading CRM Services Seamlessly Integrated with Microsoft Teams and Cisco Enterprise Voice Services
Evolve IP, a leading international service provider of Work Anywhere™ solutions, announced that its Microsoft Teams direct routing solution, which natively integrates Cisco enterprise voice services, now delivers leading CRM solutions directly to a user’s Teams instance on any device. The solution, developed in partnership with Tenfold, the world’s leading advanced computer telephony integration (CTI) company, ensures business users can work from anywhere, driving efficiency, mobility, and productivity gains for the enterprise.
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The Evolve IP and Tenfold solution improves communications and greatly improves the customer experience by delivering key client and prospect data to users inside the native Teams application; speeding calls and providing critical information needed to build relationships. Additionally, users can click-to-dial from CRM records while inbound and outbound calls automatically open contact information, creating ease of use and a simple end user experience. The service operates efficiently without the need for 3rd party plugins or browser extensions.
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Solution highlights include:
- Automatically capture and logging of inbound and outbound interaction details in the CRM from any device
- Reduced time looking for contact information and navigating to CRM applications
- All major CRM services can be integrated with advanced options for Salesforce
- Enhances team efficiency and improve customer satisfaction
- Permits end users to work more collaboratively and collectively
- Free of any hardware or software maintenance
- Automatic updates for all devices regardless of location
“Microsoft Teams is the dominant collaboration tool used in midmarket and enterprise businesses and Evolve IP continues to innovate for our customers with the features end users want and need to do their jobs productively and securely. From business messaging (SMS / texting), to AI speech analytics, to CRM integrations, we continue to provide real value to enterprise businesses,” said Scott Kinka, Chief Innovation Officer at Evolve IP. “Tenfold has been an incredible partner for Evolve IP and our combined efforts integrating Teams, Cisco VoIP, and the world’s leading CRM tools will provide great value for our clients.”
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