Opterus Announces New Features Including AI Assistant and Learning Management System
The features will increase operational efficiency for retailers at all levels, from the corporate office to the store
Opterus, the leading provider of cost-effective, cloud store communications and task management solutions to some of the world’s largest retailers, announced two major enhancements to further its industry-leading store operations and employee training portfolio, including AI capabilities. The first is the Opterus AI Assistant, which allows users to interact with chatbots and create content to streamline onboarding and operations. The second, Opterus Learning Management System (LMS), empowers retailers to create training course materials using a custom test creator or its existing shareable content object reference model (SCORM).
Opterus AI Assistant
In today’s retail landscape, businesses are struggling to hire and retain employees, so the ability to provide store employees and corporate leaders with quick answers is invaluable. Knowing stores may be understaffed, the Opterus AI Assistant helps current employees find answers quickly, and it dramatically increases the efficiency of retail operations. Key benefits of the feature include:
- Easy communication between retail operations teams and stores: Leadership can field questions by offering employees access to a chatbot specifically trained with a company’s standard operating procedures (SOPs) and product information.
- Efficient content creation: The AI assistant can create content such as detailed task lists, corporate-wide memos and more, helping leaders fill in gaps as it learns over time.
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Opterus LMS
With ongoing hiring difficulties, Opterus LMS allows retailers to maximize hiring strategies and quickly onboard new talent. In addition, the enhancement boasts:
- A customizable and responsive user interface: Opterus LMS enables retailers to link multiple courses into a full certification and incorporate existing SCORM. Employees can easily become certified on a variety of topics at a number of levels, from onboarding and safety training to full knowledge expert training.
- Enhanced compliance tracking: The LMS content can be linked to specific tasks, so retailers will automatically be able to measure compliance.
“We are very excited to be bringing these enhancements into the Opterus portfolio, which allows us to provide everything a retailer may need, all in one place,” said Rick Peters, chief product officer, Opterus. “We’re looking forward to witnessing how our AI and LMS capabilities transform the way our partnering retailers operate, maximizing efficiency and providing staff more time to prioritize shoppers.
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