UKG Showcases Next Era of AI-led Workforce Orchestration at UNLEASH America and TRANSFORM
Real-time workforce platform embeds intelligence into operations, enabling enterprises to anticipate risk, guide decisions, and empower employees in frontline-heavy environments
Through featured speaking sessions and live demonstrations at UNLEASH America 2026 and TRANSFORM 2026, UKG, a leading global AI platform that unifies HR, pay, and workforce management, will showcase its Workforce Operating Platform — a system of action that uses governed, explainable people-first AI to continuously transform real-time workforce signals into outcome-focused intelligence — which provides leaders and managers with transparent, auditable decision support as work unfolds.
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Powered by agentic and assistive AI, the UKG Workforce Operating Platform is capable of transforming billions of workforce signals into real-time, explainable intelligence and guided, auditable action.
The Real-time Workforce Platform Difference
More than 80,000 organizations worldwide rely on UKG to power mission-critical workforce decisions in complex, frontline-heavy environments. Powered by agentic and assistive AI, the UKG Workforce Operating Platform is capable of transforming billions of workforce signals into real-time, explainable intelligence and guided, auditable action — from overtime optimization and attrition risk detection to payroll integrity, compliance oversight, and high-volume frontline hiring to keep operations staffed. Purpose-built for scale, industry-specific needs, and frontline complexity, the platform embeds AI and intelligence directly into the operational core of work.
Built on UKG’s platform, the UKG Pro® HCM suite is recognized as a Leader in both the 2025 Gartner® Magic Quadrant™ for Cloud HCM Suites and the Forrester Wave™ Q4 2025 for HCM. Designed for enterprise organizations with complex HR, payroll, and regulatory requirements, UKG Pro extends beyond traditional HCM through differentiated tools that connect skills, communication, knowledge, compliance, and sentiment into a single intelligence layer, including:
- UKG Talent Marketplace, which uses AI-driven skills intelligence to expand career mobility for people and address critical labor shortages for the business;
- UKG Talk®, which strengthens frontline communication and collaboration across shifts, departments, and locations;
- UKG People Assist™, delivering personalized, on-demand HR support with intelligent case routing;
- UKG Document Manager, providing enterprise-wide visibility and compliance oversight; and
- UKG Employee Voice™, which applies advanced AI and natural language processing to connect employee sentiment directly to operational performance.
“Enterprise organizations don’t need more AI features. They need AI embedded into the core of how work gets done,” said Gretchen Alarcon, General Manager and Senior Vice President of Enterprise HCM solutions at UKG. “At our scale, supporting tens of millions of employees at 80,000 organizations globally, precision, compliance, and trust are non-negotiable. Our Workforce Operating Platform unifies HR, payroll, and workforce management into a governed, agentic system of action that delivers real-time intelligence where it matters most: in the hands of leaders and managers making mission-critical decisions every day.”
In partnership with UNLEASH and Mercer, UKG is also sponsoring the UNLEASH AI Summit on March 17th. Mercer’s Jess Von Bank and Jason Averbrook will explore how organizations can use agentic and assistive AI as a performance catalyst, creating frontline workforce agility that unlocks measurable business impact. The event will draw on Mercer’s deep transformation expertise to examine how forward-thinking enterprises are embedding AI into work design, leadership strategy, and frontline operations.
“The AI era for workforce management is here. The organizations pulling ahead are those using intelligent systems like UKG’s Workforce Operating Platform to anticipate disruption, guide managers with precision, and activate their frontline teams in real time,” said Jess Von Bank, Global Leader, HR Digital Transformation & Technology Advisory at Mercer. “The future belongs to those who shift from reactive workforce management tactics to proactive, AI-driven execution that grounds decisions in workforce intelligence.”
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