New Research Uncovers Hidden Opportunities In Extended Enterprise Learning

Companies increasingly recognize the value of delivering their learning assets outside the four walls of the organization. These audiences can include employees outside company headquarters or in remote locations as well as non-employees, such as customers, channel partners, distributors, value-added resellers and franchisees.

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Extended enterprise learning takes up a relatively small chunk of the L&D budget (60% of companies say it accounts for less than 10%), but presents a great opportunity for organizations to build their brand, improve customer relationships and generate revenue. On the whole, organizations that deliver learning to the extended enterprise are satisfied with the results they get.

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“Given the large amount of extended enterprise learning, it’s remarkable that 56% of companies say their extended enterprise learning efforts are either effective or highly effective,” said Brandon Hall Group CEO Mike Cooke. “This is notable because rarely in our research do more than half of organizations rate other, more internally facing learning efforts this effective.”

“Clearly, there is room for improvement but the fact that more companies say they are effective than those saying they are only somewhat effective is impressive,” said Brandon Hall Group Principal Learning Analyst David Wentworth.

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