Merge Adds Fourth Category of Integrations with Unified Ticketing API

Merge API Inc., the company offering one API for all customer-facing B2B integrations, announced the release of its Unified Ticketing API. The expansion to a fourth category of integrations furthers the company’s goal of providing companies with a unified solution for all customer-facing integrations.

“The launch of our Unified Ticketing API demonstrates our commitment to freeing developers from the headache of integrations across all categories,” said Gil Feig, co-founder of Merge. “Ticketing was built on top of infrastructure that’s allowed us to build at a rapid pace while staying confident we can support all of our users’ needs. We’re excited to support new developers as well as the 1,000-plus that are already on our platform.”

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In total, Merge now offers 70+ integrations across HR and payroll, applicant tracking system (ATS), accounting, and ticketing services. The company’s Unified Ticketing API includes integrations in both the project management and customer service space. Integrations available at launch include Asana, ClickUp, Freshdesk, Front, Intercom, Jira, and Zendesk. Companies such as TripActions, Ramp, and Drata trust Merge’s Unified API to act as the integration layer for their B2B products.

“At the end of the day, a Unified API saves developers time and allows them to focus on what matters: their own product,” said Merge co-founder Shensi Ding. “Whether we’re abstracting away complexity in a category by providing a single set of common models, or offering tools like webhooks and comprehensive SDKs, our expansion to ticketing only further unlocks a new category of use cases for developers.”

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