Master MSP expands tool-agnostic approach by adding Datto, Kaseya expertise to its engineering services
IT By Design (ITBD), a market leader for providing engineering talent to IT service providers, has announced it can now provide engineering support for the full portfolio of solutions available through leading MSP vendors Datto and Kaseya. Now, ITBD’s remote engineering solutions fully support all Datto and Kaseya solutions, as well as its outsourced NOC, RMM virtual admin and professional services.
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Unique in the channel, ITBD provides expert MSP-trained talent solutions built by for MSPs, by an MSP. Whether an MSP requires a dedicated, MSP-Way trained engineer to augment their technical team, or simply wants to outsource its NOC or Helpdesk services, ITBD has the right solution with roots in its own history as a New York/New Jersey MSP. Knowing that each MSP practice needs the flexibility of choice has led ITBD to craft its world-class NOC support to be vendor agnostic, and evolve its partnerships—such as those with Kaseya and Datto—as the industry continues to shift and grow in terms of valuable vendor offerings.
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“Our priority is understanding the changing market, then identifying our partners’ needs and uncovering how we can deliver additional value to them. When we heard from our customers that they are driving forward with products from Datto and Kaseya, we immediately started to grow that expertise in order to support them in the tool stacks they prefer,” said Sunny Kaila, CEO, ITBD. “We already partner with the major vendors in our industry and we’ll continue to build out additional collaborations and expertise as the vendor landscape changes because it is absolutely essential that we are tool agnostic for our partners—providing them with choices that are most effective for them. That’s our business—enabling the success of your company with outstanding talent that works in your chosen MSP tool stack.”
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