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Canadian Technology Company Uses UltiPro to Manage Global Workforce

Ultimate Software, a leading global provider of human capital management (HCM) and employee experience solutions in the cloud, announced that Pivot Technology Solutions, a full-service information technology provider, is using UltiPro to more effectively manage its human capital globally.

Ultimate Software announced today that Pivot Technology Solutions, a full-service information technology provider, is using UltiPro globally.

Pivot is an industry-leading information technology services and solutions provider to many of the world’s most successful companies, including members of the Fortune 1000, as well as governments and educational institutions. The Toronto, Canada-based company has a significant presence in the United States, including in California, Georgia, and Texas, and employees in Ireland who oversee Pivot’s hardware-purchasing system for customers. The company launched UltiPro in 2012, and optimized its use of solution to facilitate the company’s global growth.

“We are driving value on multiple levels by using UltiPro as our single source for employee data globally,” said Kim Larrimore, HRIS/payroll manager at Pivot. “Our Finance department has visibility into our entire enterprise, and we can create detailed financial reports related to global labor costs without having to merge separate data files. From an HR perspective, we have one system for all employee records, so we can quickly and accurately answer a question from an employee contacting us from anywhere in the world. In addition, we recently rolled out UltiPro Recruiting and UltiPro Onboarding worldwide so new hires are added electronically to the solution, regardless of location. For employees, everyone has the same people-centric, user-friendly experience—to access their HR information, view pay data, and manage benefits.”

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According to Larrimore, UltiPro’s unifying experience is especially critical for Pivot, not only because of the company’s international presence, but also because of the way workers are spread geographically within each country.

“We couldn’t survive without UltiPro because we have such a dispersed workforce that often works remotely,” said Larrimore. “In addition to our office locations, many of our employees work from home or at a client site. For example, we have groups of employees who are contracted to work onsite as our client’s help desk. UltiPro gives us a crucial solution to track all of our people.”

Larrimore also noted that the delivered functionality in UltiPro enables Pivot to promote HR best practices worldwide.

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“I am amazed by the tremendous functionality included in the solution,” said Larrimore. “UltiPro’s Total Compensation tab has replaced an expensive outside vendor that we used previously to give our employees a snapshot of their benefits compensation. The Document Acknowledgment tool is a favorite of our Compliance team. And the Org Chart feature helps illuminate our very complicated structure and makes it easy to see who reports up to different functional leaders and the different business units. UltiPro delivers great value.”

“UltiPro’s ability to provide operational visibility is especially critical to global, geographically dispersed organizations like Pivot Technology,” said Chris Phenicie, chief sales officer, mid-market and strategic, at Ultimate. “We are pleased to see that the solution is improving productivity throughout the organization, from the Finance team to HR to the everyday end-user.”

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