BenefitMall Receives Two 2019 Bronze Stevie Awards for Customer Service and Sales Training

Dallas-based benefits and payroll provider recognized nationally for 2018 initiatives

BenefitMall, the leading provider of employee benefits and payroll services, announces that the company received the Bronze Stevie Award for Front-Line Customer Service team of the Year and the Bronze Stevie Award for Sales Training for Coaching Program of the Year. BenefitMall’s PayFocus Online Support team and BESET program initiatives led to these awards and recognition.

The PayFocus Online Support team has grown exponentially over the past two years, and now supports more than 6,000 clients.

The BESET program, created in July 2018, is a four-and-a-half-day course that bridges the gap from fundamental training by focusing on the basics, understanding the psychology and art of persuasive selling and building stronger referral partner networks. The creation of this program allowed BenefitMall to centralize training in the Sales Learning and Delivery department and reduce employee attrition.

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“I’m extremely proud of the hard work each of these teams has put in to stand out and rise above the competition as we continue to embrace the rapid growth of the organization,” said Scott Kirksey, CEO of BenefitMall. “We are honored to receive these prestigious awards that represent such a high achievement for our team.”

BenefitMall’s PayFocus Online Support team continues to identify needs and implement the tools necessary to provide a high level of service to their client base. These tools include: online knowledgebase, client facing year-end specific resources and new client training videos, along with the implementation of communication routing.

As a result of the success of BESET, BenefitMall is building a Sales Mastery Training course for directors, and the program will be an integral part of the foundation of the Benefit Sales New Hire Training in 2019.

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The Stevie Awards are the world’s premier business awards. The Front-Line Customer Service team of the year award acknowledges service teams that directly engage with customers and the Sales Training Practice of the Year award recognizes solution providers for excellent sales training programs. BenefitMall will accept the awards at the 13th annual Stevie Awards for Sales & Customer Service awards banquet at Caesars Palace in Las Vegas.

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