BambooHR, the industry’s leading cloud-hosted software provider dedicated to powering the strategic evolution of human resources, announced its first ever Employee Experience Report. The report reveals that while small business HR leaders have at least some understanding of the importance of employee experience (EX), they spend a significant portion of their work hours devoted to transactional HR duties, and they expect their jobs will become increasingly complicated.
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“2020 has cracked open our traditional prioritization of customer experience (CX) as the most important metric for business success,” said Brad Rencher, CEO of BambooHR. “It’s more clear than ever that our people understand their worth and they’re asking for more opportunities, growth and trust, and to be seen as true contributors. As we move through the challenges of COVID-19 and beyond, employee experience should be a top priority for all businesses.”
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Released in conjunction with BambooHR’s sixth-annual Virtual HR Summit, the research showed:
EX and CX Leaders Operate in Silos
Even in small businesses, there is limited communication between the owners of customer and employee experience. Business leaders involved in HR perceive career-related factors such as compensation, career growth, and performance reviews to be far more important than perks
such as on-site amenities, free food and snacks, and company recreational events in terms of the impact on both positive employee and customer experience outcomes. However, there is a large disconnect between the departments responsible for EX versus those involved in CX.