WorkWave Launches Easy-to-Use Custom Digital Forms Solution to Create a Paperless Environment, Improve the Customer Experience and Complete Sales and Service Operations More Quickly
WorkWave Forms allows access to one of the most essential pieces of a service technician's process - anytime, anywhere
WorkWave®, a provider of cloud-based software solutions that support every stage of a service business’s lifecycle, today announces the launch of WorkWave Forms, an easy-to-use custom digital form management solution that allows customers to create custom forms tied directly into WorkWave platforms, creating a paperless environment and reducing the time needed to acquire new customers and complete service orders. WorkWave Forms allows users to craft a truly unique experience for their end customers, conforming to the way today’s consumers want to interact, while increasing operational efficiency for both office and field workers. Field technicians have the ability to add and complete business-essential forms, proposals, checklists, and other company-required documents directly from their mobile device or tablet while in the field, have that information saved directly into the underlying platform database, where the information can be used to complete sales, service, invoicing and other important activities.
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At the end of a busy day, the last thing a service technician wants to do is drive back to the office to fill out or drop off paperwork. With Workwave Forms, having access anytime, from anywhere to one of the most essential pieces of a technician’s service process will save time and resources by eliminating unnecessary paperwork, searching for information and expense. While state forms may be mandatory and consistent from company to company, the ability to use and complete uniquely branded, customized forms can improve a company’s professional appearance and set them apart from the competition.
“Our customers asked for more robust functionality around creating, accessing, using, and administering digital forms, and we listened. WorkWave Forms empowers its users with end-to-end functionality to create proposals, accept digital signatures, and effortlessly fill out state-mandated forms – any form – digitally from any location,” says David F. Giannetto, CEO of WorkWave. “Customers will find that this is perhaps the best forms solution in the field service software industry.”
WorkWave Forms benefits both office staff, as well as technicians, with a range of uses including, but not limited to:
- Access to a library of common forms, including state-required forms
- Ability to easily set up templates and map fields for auto-fill, pre-population, calculations, images and signatures
- Assign fields to specific user roles and define mandatory fields
- Access, manage, and complete forms through web or mobile app
- Accept in-person or remote digital e-signatures from customers
- Both online and offline access
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