Venterra Realty is committed to providing a positive work environment for their employees that is consistent with their Employer Promise. Making good on the promise that their employees “will have a voice” means providing multiple platforms where they are able to be heard. Over the last 11 years, Venterra has conducted a company-wide employee survey with this goal in mind and eight years ago, Venterra separated the original employee survey into the following components:
- A company-wide Employee Satisfaction survey through Great Place to Work which takes place earlier in the year and is focused on broad company themes. Employee responses in this survey are 100% confidential.
- A Leadership Survey which takes place later in the year focused on manager/team member relationships and Venterra’s values. An employee’s name is tied to their reply for the Leadership Survey, but responses are only given to their manager’s manager
Venterra once again partnered with DecisionWise to secure the valuable feedback their Leadership Survey provides. The feedback received from the Leadership Survey is critical to the ongoing personal development of Venterra leaders. Team members are in a unique position to help identify personal development opportunities that might otherwise be missed, so their candid input is very important to the organization. Venterra wants employees providing feedback to have a reasonable timeframe in which they’ve worked with their supervisor, so they ask all employees hired prior to November 1st to complete the survey.
The Leadership Survey has 21 scaled questions and two open-ended questions, and employees are encouraged to provide any additional comments they may have. In some cases, two managers play an important role in the Employee Experience so, employees are given the opportunity to provide feedback on both managers. At the conclusion of the survey period, each leader receives general comments on overall scoring and any consistent feedback from their team members. Because it is such a valuable leadership development tool, Venterra’s goal is that all employees are willing to provide open and candid feedback, but for those who wish to provide confidential feedback, Venterra’s EthicsPoint line remains available, as well.
With the flexibility to complete the survey in English or Spanish and in a way that suits them best (i.e., office computer, home computer, mobile device, or anywhere that has internet access,) Venterra is able to help ensure that their team members are comfortable participating. Last year Venterra saw an impressive 93% response rate, and, this year, a full 94% of Venterra employees participated the survey.
2020 Leadership Survey results revealed a 92% overall score for Venterra’s leaders, and 92% of Venterra team members indicated that their direct manager “seems to care about me as a person.”
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