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PeopleMetrics’ New Study Finds 55% of American Workers Unhappy With Employer Response to COVID-19

 PeopleMetrics, a leading provider of experience management software for employees, customers and patients, announced survey results of 1008 full-time employees across the United States on how their employer is handling the COVID-19 pandemic.

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Study highlights include:
  • Less than half (45%) of employees are satisfied with their employer’s response to COVID-19.
  • Generation Z is particularly unhappy, with only 36% reporting to be satisfied, while Generation X is the only generation with over half (51%) reporting to be satisfied.
  • Technology industry workers are most satisfied (65%), while Transportation industry workers are least satisfied (29%).
  • 20% of employees are required to work on site, while 42% are required to work from home.

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Employers in all industries are facing unprecedented challenges from the COVID-19 virus. “Creating a great employee experience is always important, but in today’s world, every company’s top priority should be taking care of their people during disruptions from COVID-19,” said Sean McDade, PhD, Founder & CEO of PeopleMetrics. “As indicated in our study, companies have work to do before employees feel like they are fully supported during these uncertain times.”

Survey respondents offered a complete view of the United States with 21% from the West, 33% from the South, 23% from the Midwest and 23% from the Northeast. Responses also reflect differences in view depending on company size, with 42% of respondents coming from companies with less than 500 employees, and 58% coming from larger companies. Margin of error is +/- 3.087% at a 95% confidence level.

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