Legion Workforce Management Platform Powers $13.35 Million in Benefits and 1,345% ROI for Organizations Employing Hourly Workers

• Total Economic Impact study quantifies benefits accrued by Legion customers over three years, resulting from schedule optimization savings, reduction in attrition, and increase in productivity

Legion, the pioneer in AI-powered workforce management, released the findings of The Total Economic Impact of the Legion Workforce Management Platform, a commissioned study conducted by Forrester Consulting on behalf of Legion. According to the study, organizations using the Legion Workforce Management (WFM) platform can expect an ROI of 1,345% over three years. With a net present value of $13.35 million, the quantified benefits accrued by a composite organization, based on interviewed customers, with 9,000 hourly workers and 500 locations within a three-year time period comprise:

“Employee experience and labor optimization are really two sides of the same coin”

• Improved scheduling optimization due to more accurate forecasts and AI powered labor optimization resulting in almost $6.1M in savings (46% of the savings)
• Reduction in employee turnover rate by empowering employees to own their schedules and providing them with modern communication tools leading to cost savings of $3.6 million (27% of the savings) due to a more engaged workforce
• Increased manager productivity as a result of automating key tasks with AI, leading to more than $4.2M in labor cost savings (31%)
• Reduction in overtime pay by 10% due to Legion’s automated handling of compliance violations in schedule creation and execution
• Cost savings and reduced IT burdens by off legacy platform and running in a true SaaS environment

The study highlighted that Legion’s modern cloud-based and AI-driven platform optimizes workforce management and empowers employees, simultaneously maximizing scheduling efficiency and increasing employee engagement at scale.

“Employee experience and labor optimization are really two sides of the same coin,” said Sanish Mondkar, CEO and founder of Legion Technologies. “By delivering world-class, data-driven workforce management (WFM) capabilities for better planning and execution to employers while simultaneously creating an employee experience that empowers hourly workers, businesses can realize transformational value and business outcomes.”

In addition to the quantified benefits, the study also highlights several unquantified but crucial benefits that Legion WFM offers organizations, including improved employee engagement; increased manager-driven sales contributions; unlocked revenue through appropriate staffing and stronger compliance with complex local guidelines.

One interviewed Legion customer said, “[Legion forecasting] enables us to reallocate labor to where we need it so we’re able to schedule more efficiently and make sure that we get labor to the right store on the right day at the right time.”

By using advanced technologies like AI and machine learning, the Legion WFM platform accurately forecasts demand to optimize and automate scheduling and increase manager productivity. The platform also empowers employees, providing them with more control over their schedules by making it easy to swap or pick-up shifts via the Legion WFM mobile app.

Another interviewed customer said, “There’s not an employee that’s not in love with Legion, and especially the app because [employees] didn’t have that visibility and ability to start seeing what other shifts are available themselves instead of asking a manager before.”

To conduct the study, Forrester Consulting interviewed four Legion customers to assess the costs, benefits, risks, and opportunities associated with using Legion WFM. The firm then designed a composite organization and financial model based on those interviews to construct a framework for prospective customers to evaluate the potential financial impact of Legion WFM on their organizations.