Hand & Stone Enlists goHappy to Capture, Measure Frontline Employee Feedback

  • Partnership Enables Fast-Growing Massage, Spa Company to Gauge Employee Engagement as Part of Its ‘Voice of the Employee’ Initiative

goHappy, the leading expert in frontline employee engagement, announced it has contracted with Hand & Stone Massage and Facial Spa, the leading massage and facial spa in the United States and Canada, to be its provider for capturing feedback of frontline employees. goHappy will partner with Hand & Stone to provide effective tools to measure the voice of its frontline employees through actionable and insightful employee engagement surveys.

“We are incredibly excited for our partnership with Hand & Stone,” said Shawn Boyer, founder and CEO of goHappy. “As Hand & Stone continues to expand across the United States and Canada, it realizes the importance of listening to the voice of its frontline employees. These employees are the heart and soul of its organization, and hearing their feedback, and then implementing actionable plans to increase their engagement, is a critical aspect of any business in today’s market.”

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John Teza, CEO of Hand & Stone, added: “Providing tools for our franchise owners to maximize engagement and retention remains a key strategic initiative for Hand & Stone in 2022 and beyond. As part of our new ‘Voice of the Employee’ initiative, our franchise owners are incorporating tools from goHappy into their talent management systems. We know how important our licensed service providers and spa associates are to our business and their feedback will help guide our franchise owners and their managers as to what they are doing well and potential areas of development. With that insight, Hand & Stone operators can continue to be the very best employers in the spa and skincare industry.”

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With goHappy, Hand & Stone will implement company-wide employee engagement surveys for its entire frontline workforce, including Spa Associates, Licensed Estheticians and Massage Therapists. These surveys will allow Hand & Stone to gather insightful feedback on how engaged its employees are and where it can improve engagement. Alongside goHappy, it will then implement actionable plans to continue raising the bar for its exceptional employee engagement strategies.

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