Thought Industries Customer Training Platform Selected by Miro to Scale Customer Education and Deliver Delight to Millions of Users
Thought Industries, the world’s leading B2B customer training platform provider, announced that Miro will now use its platform to enable end-user customer training at scale. Miro, a digital whiteboard platform that enables distributed teams to collaborate more effectively, currently has over 6 million users, including 80 percent of the Fortune 100, and is purposefully designed for everything from ideation and brainstorming to research and development.
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Miro initially offered disconnected video training, but its Customer Education team quickly realized they required a more modern customer training platform for things like tracking engagement and improving the initial and returning learner experience. By using Thought Industries, Miro has the ability to deliver product training directly in its platform, offer online community badging and certification, plus a variety of rich content to help cross-functional teams become more proficient each day.
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“We want to make sure our end users adopt, integrate, and successfully grow at scale,” said Matt Mulholland, Customer Education Manager at Miro. “Our Customer Experience team will use the Thought Industries platform to further improve the activation, engagement, and retention of our millions of users with varying degrees of experience. We’re excited to deliver product training that is delightful while still very practical.”
“Miro is a valuable digital collaboration tool for many different types of people. The Thought Industries platform is being used to help train Miro users from distributed UX teams collaborating on technology products, executives brainstorming go-to-market strategies for their enterprises, and agile development teams managing their sprints more effectively,” said Barry Kelly, CEO, Thought Industries. “We look forward to working with Miro and watching them deliver even more engaging training experiences at scale to their growing user base.”
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