Qualtrics, the leader in customer experience and creator of the experience management category, today announced a collaboration with Character Lab, a nonprofit organization founded by Angela Duckworth that advances scientific insights to help kids thrive, to launch the Return to Learn Pulse. The pulse includes a well-being component that assesses how students, faculty, and staff are handling the new normal and what actions can be taken to improve safety, health, and ability to thrive. By combining their expertise in education research, academic technology, and student well-being Qualtrics and Character Lab developed a standardized, easily deployable method for schools to better understand, support, and act on behalf of students and staff in this new academic year.
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Designed to be distributed weekly, the Return to Learn Pulse allows schools to frequently check in with students and staff that includes a set of well-being topics such as sense of belonging, sleep habits, and physical safety. Schools can act on the feedback by assigning resources to support students where they are most needed. Character Lab developed the instrument with input directly from students and educators to ensure that the content is aligned with school needs and to encourage student participation.
“As schools have completely reimagined how they engage with students as a result of the COVID pandemic, it’s more important than ever that they understand how students and staff are coping in their environments,” said Character Lab Executive Director Sean Talamas. “The Return to Learn Pulse will help direct schools’ limited resources exactly where they need to go so that they can holistically support their school communities across a variety of well-being topics.”
The well-being component of the Return to Learn Pulse contains questions related to students’ recent emotions, challenges, physical activity, and habits. Schools are then empowered with feedback about how each individual, student, or staff member, is doing during remote learning or in-person instruction. Results can be shared instantaneously in easily accessible dashboards so that teachers, administrators, social workers, or other staff can act quickly on the most urgent needs that the feedback surfaces. This also allows schools to understand how sentiment changes over time to identify trends and apply best practices from Character Lab’s Playbooks and Tips.
“Character Lab has been at the forefront of leveraging science and research to help students thrive in their education, which is why they were the perfect partners to work with Qualtrics on developing this well-being solution,” said Omar Garriott, Global Industry Leader for Education at Qualtrics. “The Return to Learn Pulse creates a feedback loop between educators and students that creates a habit of continuous listening and improvement, which are extremely critical during the most pivotal school year in recent history.”
The Return to Learn Pulse is built on the Qualtrics XM Platform™, which maintains the highest security certifications including ISO 27001 and FedRAMP. Qualtrics is also HITRUST certified, which means its technology platform provides customers the tools they need to manage HIPAA compliance.