ServiceNow Delivers New Native Workflows in Microsoft Teams to Power the Future of Work
ServiceNow Deepens Partnership with Microsoft to Deliver Transformative Employee Experiences
ServiceNow, the company that makes work, work better for people, announced the expansion of its partnership with Microsoft to deliver elevated digital experiences that meet employees where they are. At Microsoft Ignite 2020, ServiceNow introduced new workflows embedded in Microsoft Teams to improve employee productivity with seamless self-service and faster case resolution. Powered by ServiceNow’s leading digital workflow platform, the Now Platform, the new capabilities also improve agent productivity by enabling them to more effectively collaborate and complete key tasks in Microsoft Teams.
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“We’re helping customers solve for once-in-a-generation challenges as they capitalize on the promise of digital transformation”
Teams is Microsoft’s fastest-growing business app to date. This was true in 2018, long before lockdowns started driving up numbers for remote work and learning. As of April 29, Microsoft Teams had 75 million daily active users, up 70% from just six weeks prior. That month, Microsoft saw more than 200 million meeting participants in a single day, generating more than 4.1 billion meeting minutes.
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“We’re helping customers solve for once-in-a-generation challenges as they capitalize on the promise of digital transformation,” said Chirantan “CJ” Desai, chief product officer at ServiceNow. “We are doubling down on Teams to find innovative ways for workflows to elevate engagement, culture, collaboration, and productivity – no matter where people are.”
“Now more than ever, people need to stay connected and organized together from anywhere,” said Rajesh Jha, executive vice president, Experiences and Devices, Microsoft. “ServiceNow is delivering end-to-end Teams experiences for the new normal. For example, meeting extensibility lets service agents more easily interact with the ServiceNow platform, collaborate in group chats, channels, and conferences, and respond to incidents.”
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