8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that the Loya Insurance Group, a leading auto insurance company, has deployed the 8×8 Open Communications Platform to transform all communications, collaboration and customer engagement onto a single cloud platform for its more than 3,500 employees across over 700 offices in the US.
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Starting from a single store front in El Paso, Texas in 1974, the Loya Insurance Group has grown to be one of the largest Hispanic owned and operated companies in the United States with offices throughout Texas, Ohio, California, New Mexico, Colorado, Georgia, Nevada, Illinois, Arizona, Indiana, and Alabama. The company was expanding due to increasing demand for its affordable auto insurance, but was hampered by having disparate, legacy on-premises communications and contact center systems that were costly to maintain, difficult to centrally administer, and could not ensure business resilience and productivity for a remote and mobile workforce.
“At the Loya Insurance Group, we believe in being a part of each community we serve and understand the importance of how our local accessibility has contributed to our amazing growth. We recognized the need to transform our digital workplace to accelerate the next phase of company growth,” said Mobashir Ahmed, IT Manager at the Loya Insurance Group. “By moving to a single vendor, we achieved operational cost savings and received enhanced support. At the same time, 8×8’s single platform also made it possible for our employees and contact center agents to stay productive and operate from anywhere on any device, while still maintaining the same high level of localized service our clients have come to expect.”
The Loya Insurance Group deployed the 8×8 Open Communications Platform, an integrated cloud voice, team chat, meetings, contact center and Communications Platform as a Service (CPaaS) solution. Having the entire company on the same modern, cloud communications platform enabled IT to centrally administer the solution while giving each employee a business phone number, including team chat and video meeting capabilities, that is accessible anywhere from the 8×8 Work desktop and mobile apps. Employees and contact center agents are now able to connect and collaborate seamlessly with each other. In addition, the Loya Insurance Group set up custom, in-office video kiosks integrated with 8×8 Contact Center to help clients safely and securely interact with agents via video.
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