Total Economic Impact Study Reveals Ivanti Neurons for Service Management Platform Delivers 365% ROI

Ivanti, the provider of the Ivanti Neurons automation platform that discovers, manages, secures, and services IT assets from cloud to edge, announced the results of a commissioned Total Economic Impact (TEI) study conducted by Forrester Consulting. The study revealed that organizations using the Ivanti Neurons for Service Management platform experience a return on investment (ROI) of 365% over a three-year period and benefits of $4.46 million, consisting of service desk efficiencies, coding talent efficiencies, HR employee onboarding efficiencies, and license reclamation.

“We believe this is further validation that Ivanti Neurons for ITSM is the most flexible and complete cloud-optimized ITSM solution available. Our platform delivers strategic value for IT teams and personalized end user experiences, and we will continue to innovate to deliver even more self-service, self-heal and self-secure capabilities.”

Forrester Consulting interviewed Ivanti customers to assess the costs, benefits, risks, and opportunities associated with using Ivanti solutions. The firm then designed a composite organization and financial model based on those interviews to construct a framework for prospective customers to evaluate the potential financial impact of Ivanti on their organizations. Below is an overview of the quantifiable benefits that an organization can experience using the Ivanti Neurons for Service Management platform over three years:

• ROI of 365%
• Net Present Value (NPV) of $3.5 million
• $2.3M in total service desk efficiencies
• Payback period of less than 6 months

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Using the Ivanti platform, customers can automate workflows and eliminate costly manual processes while making their business more efficient, compliant, and secure. Whether looking for an IT help desk/support ticket solution or to support more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet specific business needs. For example, organizations can start off with Ivanti Neurons for ITSM as an incident management system for dealing with inbound ticket requests from any channel, and then add on additional capabilities, such as Ivanti Neurons for IT Asset Management, Ivanti Neurons for Discovery, and Ivanti Neurons for Healing, to deliver more comprehensive service management experiences.

One customer, an IT manager in the banking industry, interviewed for the TEI study said, “The Ivanti product allows you to start small and slowly grow to where you want to be. You can fine-tune and automate tasks tailored for your environment, especially when you integrate the Neurons feature to where everything is contactless and automation just happens. And if there is a breakdown, you can see why, but mostly things happen and they are fixed automatically.”

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Another customer, an IT service development team leader in the municipality industry, also interviewed for the TEI study explained, “We have been able to [resolve] more tickets in the same length of time, so things are getting fixed quicker for the end-user community. Since some requests are now automated through the one-steps, in some instances, they can be delivered in near real-time because we have removed the human element from the processing. By leveraging the automation capability, workflows have been transformed. We saw an improvement in our service-level management by at least one-third. Easily a working day is saved.”

“Modernizing the service desk to make IT more efficient, and end users happier and more productive, has become more important than ever before in the Everywhere Workplace. We are proud of how we have helped all industries deal with the increased demands on IT and complexities of today’s hybrid and remote work environments and enabled people to thrive from anywhere,” said Nayaki Nayyar, President and Chief Product Officer at Ivanti. “We believe this is further validation that Ivanti Neurons for ITSM is the most flexible and complete cloud-optimized ITSM solution available. Our platform delivers strategic value for IT teams and personalized end user experiences, and we will continue to innovate to deliver even more self-service, self-heal and self-secure capabilities.”

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