Author

Rob May

Rob May is the CEO and Co-Founder of Talla, providing AI Powered Prediction, Automation, and Augmentation to Service and Support Teams. Previously, Rob was the CEO and Co-Founder f Backupify, (acquired by Datto in 2014). Before that, he held engineering, business development, and management positions at various startups. Rob has a B.S. in Electrical Engineering and a MBA from the University of Kentucky.

Guest Posts

AI for Customer Support Workflows: Opportunity Awaits

Rob May Oct 28, 2019 0

Artificial Intelligence is a major breakthrough for customer support functions, offering answers in real-time and asking intelligent follow-up questions. Customer support and service areas are ideal candidates for AI-enabled improvements…
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