Author

Brian Cleary

As RedPoint Global VP of Solutions Marketing, Brian Cleary is responsible for ensuring that the voice of the customer and RedPoint’s key markets are reflected in our technology roadmap, as well as RedPoint's go-to-market approach. Brian brings more than 20 years of success in directing product management, marketing, and sales strategies for emerging software companies and top-tier enterprise software vendors.

Guest Posts

The Importance of Creating a Frictionless Customer Experience to Reduce Customer Churn

Brian Cleary Mar 19, 2019 0

Customers expect a frictionless experience across all touchpoints, and if a brand cannot deliver such an experience the customer will go elsewhere. If a customer begins a service request online, she will expect that a follow-up call to a…
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