WEX Introduces AI-Powered Claims Tool to Simplify FSA Reimbursements

By Business Wire Last updated Jul 21, 2025

New technology improves speed and efficiency of the claims reimbursement process, giving time back to both consumers and HR teams

WEX announced the launch of a new intelligent claims tool that helps people get reimbursed from their flexible spending accounts (FSAs) faster and more easily.

For HR teams looking to make the FSA reimbursement process easier for their employees, this new AI-powered tool will take the guesswork out of submitting a claim by making sure documentation is complete, accurate, and easy to verify, right at the time of submission.

Boasting more than 97% precision in determining the correct reimbursement amount for valid claims during the claims process, this tool will help cut down on busywork by automating key steps like checking receipts, pre-filling claim forms, and quickly approving eligible claims for reimbursement. This will reduce friction in the overall reimbursement process, helping to approve eligible claims in minutes, not days.

“Today’s health and benefits teams are doing more with less,” said Jennifer Whitmire, senior vice president of product for health and benefits at WEX. “By building smarter tools that automate the most frustrating parts of the process, we’re helping our partners offer a faster, more modern experience without adding extra burden to their teams.”

What this means in practice

WEX’s new AI-powered tool is making the claims experience faster, easier, and more reliable. By simplifying each step from verifying documents to processing reimbursements, WEX is helping people get their money back with less hassle and giving HR teams a smarter way to manage claims. These new capabilities include:

Document verification that alerts consumers in real time if information is missing
Smart form completion that pre-fills key fields to reduce manual errors
Fast claim assessment that can approve eligible documents for claims reimbursement in minutes, not days

This new claims tool tackles the most common reasons for denials, like missing documentation or ineligible expenses and gives users a more predictable, seamless experience from start to finish. Some of these additional benefits include:

Faster payouts: Claims that used to take two business days can now process in under two minutes
Greater accuracy: More than 97% precision in determining the correct reimbursement amount for valid claims during the claims process
Less work for HR teams: Intelligent automation reduces busywork and manual review
More confidence for employees: Real-time feedback helps ensure claims are complete and accurate the first time

Built with security and scalability in mind

This launch is part of WEX’s broader investment in building smarter, more modern tools that scale with the needs of customers and partners. It’s powered by a secure data infrastructure and guided by strong governance practices. It meets HIPAA standards and follows strict protocols to keep personal data protected.

“We’ve made — and will continue to make — significant investments in data-driven and AI-powered innovation,” added Whitmire. “We’re building solutions the right way, focused on long-term value, not just speed. Our goal is to give people time back, reduce friction, and make the experience simpler at every step.”

According to the Bureau of Labor Statistics, 72% of state and local government workers and 47% of private-sector employees had access to FSAs in 2024. With usage growing year over year, WEX’s new claims tool arrives at a critical time to support both employers and consumers ahead of open enrollment.

WEX’s AI-powered claims tool is available now for HR administrators, their brokers and consultants looking to enhance their FSA reimbursement process.

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