Volksbank Akademie Revolutionizes Employee Training with AI
Austrian banking group helps employees gain confidence and competence with Second Nature AI role plays, highlighting the realistic learning experience.
Volksbank Akademie is integrating Artificial Intelligence (AI) into its training program, setting new benchmarks for employee development.
With the innovative AI-powered tool “Second Nature,” employees can now simulate realistic conversation scenarios and receive valuable feedback. This future-oriented concept promises a significant improvement in the quality of advice provided and accelerates the onboarding process for new team members.
“Second Nature”: Virtual Training with Real Added Value
The AI-based tool “Second Nature” can simulate a variety of customer interactions, from product presentations to specialized consultations. The AI-driven customer avatars react dynamically and individually, creating a realistic learning experience. “Employees can practice in a safe environment and receive personalized feedback on their performance. The flexible, location- and time-independent use of the tool enables efficient learning, tailored to the needs of the modern workplace,” explains Jonas Höhndorf, Team Lead Digital Learning.
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Strengthening Customer Focus Through AI
Volksbank Akademie sees “Second Nature” as a key instrument in strengthening customer orientation. Through intensive training, employees gain confidence and competence in customer interactions. They learn to explain complex products in an understandable way and respond individually to customer needs. “With ‘Second Nature,’ we are investing in the future of our employees. This format enriches our training portfolio and thus creates enthusiasm among our employees for digital technologies. This is an essential foundation for positioning ourselves for the future,” says Gerald Fleischmann, General Director of VOLKSBANK WIEN AG and Spokesperson for the Volksbanken Verbund.
Innovation for a Modern Banking World
“The use of AI in employee training underscores the innovative approach of the Volksbank Academy. With this forward-looking concept, we are meeting the challenges of digital transformation and setting new standards in training. We are consistently continuing our innovative path and positioning ourselves as a pioneer in banking training,” says Sonja Berger, Managing Director of Volksbank Akademie.
Volksbanken Verbund
The Volksbanken Verbund is a banking group operating throughout Austria, which includes the eight regional Volksbanken, the Österreichische Ärzte- und Apothekerbank, and the SPARDA-BANK brand. The central organization of the Verbund has been VOLKSBANK WIEN AG since July 2015. The Volksbanken Verbund has total assets of approximately EUR 32.1 billion and serves approximately 1 million customers throughout Austria with 3,158 employees (full-time equivalents) in 231 branches (as of December 31, 2024).
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