Transforming Workplace Ethics: Learning Pool Launches AI Conversations for Real-Time Compliance Training

Artificial IntelligenceHR TechnologyLearning and Development

By Business Wire On Aug 8, 2024

Generative AI tool enhances employee readiness for challenging ethical scenarios, bridging the gap between theoretical knowledge and real-world application

Learning Pool, the smarter learning technology company, has unveiled its latest innovation in AI Conversations with a suite focused on ethics and compliance: ‘Taking Your Code from Policy to Practice.’ This cutting-edge generative AI offering enables employees to engage in and practice challenging workplace conversations with AI-generated characters, providing a realistic and interactive training experience. By allowing employees to prepare for navigating the complex, unexpected gray areas of ethics and compliance, this new release empowers them to act with integrity and confidence in real-world scenarios.

The 2024 Ethical Culture Report: Closing the Speak Up Gap, published by Ethisphere, found that 93% of employees say they would report misconduct if they witnessed it, but only 50% of employees actually take action and make a report. There is a clear disconnect between employees’ intentions and actions, often due to the nuanced and unexpected ways in which code and policy violations manifest in real situations. An employee might demonstrate in training that they know how to correctly respond to a particular ethics and compliance scenario, but when presented with a similar situation in real time, they may lack the confidence to navigate it properly. AI Conversations helps employees develop essential skills—such as referring to company policy, saying “no thank you,” and communicating respectfully and professionally—so they can feel more comfortable handling the types of situations and conversations they are likely to encounter in their day-to-day work.

Simulating and scaling human interaction, especially involving ethical topics perceived as gray areas, is incredibly challenging. AI Conversations addresses this by using GPT-4 to generate limitless responses to user inputs. Learning Pool’s AI characters provide users with organic, conversational prompts and responses. With both two-way audio- and text-based options, scenarios are simple to deploy and empower each employee to actively participate in their learning experience using their own voice and responding authentically. At the conversation’s end, employees receive detailed, personalized feedback that helps them understand where they performed strongly, and where and how they could improve.

“AI Conversations significantly enhances a business’ ability to foster a culture of compliance and ethics within the organization,” said Harper Wells, Chief Compliance Officer, Learning Pool. “This innovative solution helps us evolve our compliance programs and provides a practical way to mitigate potential risks. By allowing employees to engage in realistic conversations and receive immediate feedback, we bridge the gap between theoretical knowledge and real-world application. It’s simply not feasible for compliance leaders to practice conversations one-on-one with every employee. Now employees can feel prepared to handle tough conversations more comfortably and effectively as they happen.”

Scenarios in the ‘Taking Your Code from Policy to Practice’ course include topics such as Bystander Intervention: Preventing Harassment and Bullying, Appropriately Handling Business Gifts and Entertainment, and Promoting Ethical Conduct, among others. These courses are designed to empower employees to engage in challenging conversations with confidence, fostering a robust culture of compliance within the organization.

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