Survey: Lost Billable Hours Cost Businesses US$64K per Employee

The economic impact of missing or inaccurate timesheets has been estimated at US$63,807 per employee per year or US$7.5 billion per day for the professional services sector in the US.

The estimates are based on government figures combined with a recent Tribes.AI survey of over 1,200 managers in the sector – 90.5% of whom agree that billable hours are missing and estimate the loss at an average of 21.5%. This means that globally, close to 1 in every 5 billable hours are not recorded!

These results impact millions of businesses across the globe representing a significant chunk of GDP – 2.5 million businesses in the US worth 13.1% of GDP, 1.3 million businesses in the UK worth 15.0% of GDP and 949,000 businesses in Australia worth 9.8% of GDP.

HR Technology News: Top 3 Reasons Why Contact Center Workers Have One of the Highest Turnover Rates in the Nation

The Tribes.AI research estimates the total economic damage at US$ 9.1 billion per day across the surveyed countries which breaks down into US$7.5 billion per day in the US, £1.3 billion per day in the UK and AU$377 million per day in Australia. These figures are similar to a US$8.8 billion figure for the US, published in HBR in 2015, however this new report covers a larger sample of managers across more countries including a more accurate estimate of average hourly rates as well as a breakdown by major industries.

According to the managers surveyed in the report, the industries that lose the most billable hours in the US are ranked as follows:Download the full report for additional data on average hourly rates and billable utilization rates as well as major pain points for managers and business owners all broken down by country and industry.

HR Technology News: Upstream Works Assist Knowledge Management Is Now Available in AWS Marketplace

About Tribes.AI

Tribes.AI develops a next generation activity-based time tracking (ABT) platform that delivers accurate timesheets without human error to find unbilled hours. The tool also makes the critical link between time spent and impact on revenue to generate Christian Bartens, Co-Founder of Tribes.AI said: “The idea came from starting and running Datalicious, a marketing analytics agency we sold to Equifax. The initial team worked well, but as we grew across the region it became challenging to understand what different parts of the team were working on – and whether their priorities were right. Now that working from home has become business as usual, tools such as Tribes.AI can genuinely help focus and bring remote teams together.”

HR Technology News: CirrusMD To Lead HR Retail Discussion On Increasing Healthcare Access To Underserved Employees

[To share your insights with us, please write to]