Avaya to Deliver AI-Powered Customer Experience Use Cases and Insights at Enterprise Connect 2024

Avaya will showcase how businesses can use AI to safely and securely meet soaring expectations for customer and employee experiences without disruption to their existing systems and processes.

Avaya, a global leader in customer experience and communications solutions, today announced its presence at Enterprise Connect 2024, the leading conference for enterprise communications and customer experience over the past 30+ years. Avaya will showcase how businesses can use AI to safely and securely meet soaring expectations for customer and employee experiences without disruption to their existing systems and processes. Enterprise Connect is set to host 5,000+ attendees across roles and industries, and will take place on March 25-28 at the Gaylord Palms Resort & Convention Center in Orlando, Florida.

Avaya will share how they enable enterprise customer experience (CX) leaders to pursue innovation while prioritizing customer experience, employee experience, and business outcomes. By delivering CX initiatives through a single platform, Avaya Experience Platform™, Avaya customers around the world are equipped with the tools and capabilities that power their customer experiences globally.

Avaya will host five demonstrations powered by Google ChromeOS. Avaya Experience Platform is Chrome Enterprise recommended, optimized on ChromeOS & ChromeOS devices, and will be featured on Chromebooks across demonstrations.

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With use cases that show how different Avaya solutions drive top-tier customer experiences and business growth, visit Avaya’s booth #1511 for a series of AI-powered customer experience demonstrations, delivered by the Avaya Experience Platform:

• Experience the transformation of government services through AI-powered virtual agents, seamless live agent transitions, and effective issue resolution across voice and digital touchpoints.
• Discover secure, personalized banking with voice biometric authentication, AI-guided loan processing, proactive customer outreach, and AI-assisted support across digital channels.
• Witness innovation without disruption as businesses enhance contact center capabilities by integrating on-premises systems with cloud-based AI services.
• Navigate the digital-first travel landscape with AI-powered booking experiences, ChatGPT-enhanced customer engagement, and seamless integration of social media, virtual agents, and CRM.
• Step into the future of efficient customer service with AI-driven email classification, sentiment analysis, auto-suggested responses, and seamless integration of agent workspaces and knowledge management.

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