Nexthink Launches Experience Platform to Empower IT Teams to Shift from Reactive Problem Solving to Proactive Optimization

Nexthink, the global leader in digital employee experience (DEX) management, has launched the next generation of its platform: Nexthink Experience™. Nexthink Experience is the only cloud-native solution that combines real-time analytics, employee feedback and automated remediation, empowering IT teams to continuously improve employees’ digital experiences. Given the current working environment, providing a better digital experience to employees has never been more critical. In fact, 78% of IT leaders report it’s a top priority on their agenda – up 30% from one year ago, according to new research published today. And Nexthink Experience is built to help deliver on this priority by enabling IT teams to provide great experience to employees no matter where they are working.

“With Nexthink, where we previously had blind spots, we’re able to gain visibility into the root cause of an issue”

“With Nexthink, where we previously had blind spots, we’re able to gain visibility into the root cause of an issue,” said Andre Spölming, IT Lead, IT Service Desk, apetito. “The system helps us shift from ad hoc problem solving to a proactive approach, even providing suggested actions on what to tackle first. We’re excited about how Nexthink continues to evolve the platform and gives us new ways to improve the digital experience of employees.”

HR Technology News: TecHRseries Interview with Michelle Boockoff-Bajdek, CMO at SkillSoft

Nexthink Experience provides an employee-centric view of devices, applications, and networks, enabling IT professionals to see and proactively solve problems faster. Central to the new platform is Experience Optimization, a groundbreaking set of capabilities that provide clear, prioritized guidance on how to improve and optimize experience across an organization. For the first time, IT professionals can see what issues to address first, understand the likely causes, and remediate problems quickly and effectively. This is all brought together in a single Optimization Hub allowing IT teams to monitor, measure and manage employees’ digital experience, focusing on how IT is consumed by employees and not just how it is delivered by the IT department:

  • Digital Experience Score quantifies employee experience by collecting hundreds of technical metrics and correlating them with employee sentiment
  • IssueRank™ delivers prioritized recommendations on what issues to address to deliver the greatest experience improvement
  • CauseDetect™ uses artificial intelligence to analyze up to millions of data points to effortlessly pinpoint the likely root causes
  • Playbooks provide step-by-step guidance to address the identified issues, incorporating data gathering and automated remediation via Nexthink Engage and Nexthink Act to resolve common problems

HR Technology News: TecHRseries Interview with Michelle Boockoff-Bajdek, CMO at SkillSoft

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